Legal & Policy Center
All FlutterGive policies, compliance documents, and governance frameworks are available below. Each policy provides a readable summary; the complete formal document can be downloaded as a PDF.
Operated by GOFUNDMEAFRICA LTD · Platform: FlutterGive
View policy changelogCore Policies
The primary legal agreements and policies that govern use of the platform.
Terms of Service
FLG-POL-003 · 1.0
The legally binding agreement between GOFUNDMEAFRICA LTD and users of the FlutterGive platform.
Privacy Policy
FLG-POL-002 · 1.0
How we collect, use, store, and protect personal data under the Nigeria Data Protection Act 2023 and GDPR.
Refund & Cancellation Policy
FLG-POL-001 · 1.0
Formal policy on donor refunds, campaign cancellations, fraud cases, and chargeback handling.
Payment Processing & Fund Handling
FLG-POL-004 · 1.0
How payments are collected, held in segregated settlement, and disbursed to verified campaign organizers.
Compliance Documents
Regulatory and AML/CFT documentation submitted to payment partners and regulators.
KYC / AML Policy
FLG-CMP-001 · 1.0
Identity verification, sanctions screening, transaction monitoring, and record retention procedures.
Flow of Funds
FLG-CMP-002 · 1.0
Diagram illustrating the movement of funds from donors through licensed payment partners to verified campaign organizers.
Age Gating & Minors Policy
FLG-CMP-003 · 1.0
Our policy prohibiting minors from creating accounts, initiating campaigns, or receiving donations.
Governance & Community
Policies that define acceptable use, moderation, and community standards.
Content Moderation Policy
FLG-GOV-001 · 1.0
How prohibited content is detected, reviewed, escalated, and enforced across the platform.
Community Guidelines
FLG-GOV-002 · 1.0
Rules governing user behavior, campaign integrity, and respectful participation.
Trust & Safety Framework
FLG-GOV-003 · 1.0
Our approach to platform safety, fraud prevention, and user protection.
Cookie Policy
FLG-POL-005 · 1.0
How we use essential cookies for authentication, session management, and security.
Social Media Promotion Terms
FLG-GOV-004 · 1.0
Terms covering the optional program for promoting campaign videos on FlutterGive social channels.
Trademark Policy
FLG-POL-006 · 1.0
How to report trademark infringement and how we handle intellectual property claims.
Fees & Pricing
FLG-POL-007 · 1.0
Transparent breakdown of platform fees, cross-border fees, and optional donor tips.
Questions or Requests
For legal inquiries, data subject rights requests, compliance questions, or requests for additional documentation, contact our team.