Frequently Asked Questions

FlutterGive is a Pan-African crowdfunding platform supporting all 54 African countries and their local currencies. It enables grassroots fundraising, transparent tracking, and secure regional disbursements for medical, emergency, educational, community, and social impact causes.

Register with your email and phone number, or sign in directly with Google. Your country and currency are auto-detected based on your location — both are locked after signup to maintain compliance with our KYC and AML procedures.

No. You can create a campaign and start receiving contributions immediately. Identity verification (KYC) is only required before any withdrawal. Donors can contribute without verifying identity.

Go to 'Start a Campaign', provide a title, story, and at least one image, set your goal and currency, then submit. Campaigns go live instantly — no waiting for platform approval — and can be shared immediately with your network.

Yes. You can toggle between active and paused at any time from your dashboard under 'My Campaigns'. Pausing halts new contributions immediately without losing your campaign history, updates, or donor list.

Campaigns with zero contributions can be deleted instantly. Once a campaign has received donations, deletion is disabled — you may pause it instead. This preserves financial audit trails and donor receipts, which is required under anti-money laundering regulations.

Post milestone updates directly from your campaign dashboard. Every donor receives an automated email notification when you publish a new update, so your contributors stay informed throughout your campaign.

FlutterGive operates on flexible funding — you receive all funds raised, regardless of whether you hit the target. Surplus funds beyond your goal remain dedicated to your stated cause or secondary milestones you publish on the campaign page.

Yes. Most details — story, images, goal, updates — can be edited from your dashboard. Some critical fields, such as campaign currency, are locked after the first contribution for compliance and accounting reasons.

Yes. Anonymous giving is available at checkout. Your contribution still counts toward the campaign total and the campaign owner is notified, but your name is not displayed publicly on the donor list.

Donations are voluntary gifts and are generally non-refundable once funds have been disbursed to the organizer. Refunds are considered in specific cases — duplicate charges, processing errors, fraudulent campaigns before disbursement, or mutual agreement with the organizer. See our Refund Policy for full details.

Yes. FlutterGive supports international donors from anywhere in the world. You can donate using major international cards (Visa, Mastercard, American Express), Apple Pay, or Google Pay in your local currency where supported.

We accept international and local debit/credit cards, bank transfers, mobile money (M-Pesa, MTN Mobile Money, Airtel Money where supported), and digital wallets including Apple Pay and Google Pay. Availability varies by country.

Donations are generally not tax-deductible unless the campaign organizer is formally registered as a tax-exempt entity in their jurisdiction. We recommend consulting a qualified tax advisor in your country for guidance specific to your situation.

We support all African currencies for campaigns, plus major international currencies (USD, EUR, GBP, CAD) for cross-border donations. Campaign pages display amounts in the visitor's preferred currency, while the campaign itself always operates in its native currency.

Fees include a platform fee, a cross-border fee (only when the donor's currency differs from the campaign's), an optional donor tip, and a withdrawal fee at payout. Full transparent breakdown is available on our Fees & Pricing page.

Withdrawals require mandatory KYC verification — government-issued ID, proof of address, and a live selfie. Submissions are reviewed manually by our compliance team. Your payout bank or mobile money account must be in the exact name matching your KYC-verified identity. Third-party payouts are not permitted.

Once a withdrawal is requested and all verification steps are complete — including KYC approval, payout account verification, and email OTP confirmation — funds are typically processed within 1 to 3 business days. Timing varies by country, bank, and mobile money provider.

A minimum withdrawal threshold applies, expressed as a percentage of the campaign's goal, to ensure transfers are cost-effective across all currencies. Your exact threshold is displayed on your campaign dashboard as you receive donations.

Every organizer must complete KYC verification before receiving any payout. We manually review government-issued ID, proof of address, and a live selfie. Organizers and beneficiaries are also screened against global sanctions lists (OFAC, UN, EU, UK HMT) and Politically Exposed Person (PEP) databases. Registered organizations are additionally verified as entities.

Every campaign and user profile has a report option — free to submit whether you have an account or not. Reports are reviewed by our moderation team. Three or more independent reports from different IP addresses within 24 hours automatically escalate the campaign to the top of our review queue and freeze its withdrawals pending investigation.

Yes. All card transactions are processed through Level 1 PCI-DSS certified payment partners. FlutterGive never stores, processes, or transmits raw card data. All data in transit is encrypted with modern TLS 1.2+, and personal data at rest is encrypted using AES-256.

Yes — we strongly recommend it. 2FA is available in Settings → Security. It adds an extra layer of protection to your account, especially important for campaign organizers who handle large amounts. We also enforce account lockout and login monitoring for all users.

Click 'Forgot Password' on the login page. We'll send a one-time password (OTP) to your registered email. Enter it to reset your password in under a minute. If you don't receive the email, check your spam folder or request a resend.

Reach us at [email protected] or through the Contact Us form. Our support team responds within 1–2 business days. For security, fraud, or Trust & Safety concerns, contact [email protected] directly.